Home Delivery 

We offer UK & Northern Ireland weekday delivery on our e-scooters by a delivery charge.
Deliveries take up to 3 working days to arrive.

Click & Collect 

We offer FREE Click & Collect from our UK store for all our electric scooters.

Returns Policy

15 days Returns Policy 

To obtain a full refund, within 15 days of receiving the item you must inform us that you will return the goods in an “as new” condition. How to do this is detailed below.  

 

The London Bicycle Tour Company consider “as new” condition as unridden, with all parts, manuals and accessories included in the original box and packaging. 

  

Returned items will be checked by our mechanic to ensure they meet the criteria set out in this returns policy. 

  

Refunds will be processed within 14 days of us receiving the returned item, using the same method of payment used for the original purchase. Credit & debit card refunds must be made to the card used for the original purchase. 

  

Please be aware that direct refunds can take up to five days to appear in your bank account depending on whom you bank with. We are unable to offer any refund without a valid receipt. 

How to Return:

To initiate a return by post, you need to contact us via our email address: mail@londonbicycle.com. Please include your order number and the reason for your return in your email. All such information must be received by us within 15 days of you receiving your product. 
 
If you choose to return by post, you'll need to cover the cost of postage. It is your responsibility to ensure that the item is returned to us in a safe and secure manner. The Company cannot be held responsible for any damage caused during posting. We suggest that you use a recorded postal/courier service. 

 

Refunds will be processed using the original payment method.  

 

The goods must be returned in an “as new” condition with all components included in their original box and packaging.  

 

You must include in the box a copy of your name and order number for the return to be processed. 

  

  

Returns address: 74 Kennington Road, Lambeth, London, SE11 6NL, Uk.